arion Privacy Policy – How Your Personal Data Is Handled

Whenyou register an account with arion, we collect the personal information needed to verify your identity and operate your account safely. This includes your full name, date of birth, email address, mobile number, and a government-issued ID as required for Know Your Customer (KYC) compliance in the Philippines. When you make deposits or request withdrawals, we also collect payment-related details such as your GCash number, bank account information, or other local payment channel credentials — these are used solely to process your transactions. We may collect device information, IP address, and browsing behaviour on the platform to help detect fraud, prevent unauthorised access, and improve the overall experience for Filipino players. Any information you provide when contacting our support team — including chat logs and submitted forms — is also retained to help us resolve your queries and improve our service quality. We do not collect sensitive personal information beyond what is strictly necessary for account operation, identity verification, and regulatory compliance. All data collection is carried out in accordance with the principles of the Philippine Data Privacy Act of 2012 (Republic Act 10173).

The personal data we collect is used primarily to create and manage your arion account, process deposits and withdrawals in Philippine pesos, and verify your identity as required by applicable regulations. We use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our terms or policies — and we will only send promotional communications if you have opted in to receive them. Behavioural and device data collected during your sessions is used internally to monitor for suspicious activity, prevent multi-accounting, and ensure the integrity of the platform for all players. We may use aggregated, anonymised data for internal analytics and platform improvement purposes — this data cannot be used to identify any individual player. Your information may be shared with third-party service providers who assist us in operating the platform, such as payment processors and identity verification partners, but only to the extent necessary and under strict data processing agreements. We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. If required by Philippine law or a valid legal order, we may disclose your information to the relevant government authority or regulatory body.

arion stores your personal data on secure servers using industry-standard encryption to protect it from unauthorised access, disclosure, or loss. Access to personal data within our organisation is strictly limited to personnel who need it to perform their job functions, and all staff handling player data are bound by confidentiality obligations. We use secure socket layer (SSL) technology across the entire platform to encrypt data transmitted between your device and our servers, whether you are accessing arion via a desktop browser or the mobile app. Your account is protected by password authentication, and we strongly encourage all players to use a unique, strong password and to avoid sharing their login credentials with anyone. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine data protection authority in accordance with our legal obligations and within the timeframes required by law. We retain your personal data for as long as your account is active and for a reasonable period thereafter as required by our legal and regulatory obligations. Once your data is no longer required, it is securely deleted or anonymised in line with our data retention policy.

As a registered player based in the Philippines, you have specific rights over your personal data under the Data Privacy Act of 2012, and arion is committed to honouring those rights in full. You have the right to access the personal information we hold about you at any time by submitting a request through our support team — we will respond within a reasonable timeframe and provide you with a clear summary of the data we hold. If any of your personal information is inaccurate or out of date, you have the right to request a correction, and we will update our records promptly upon verification. You may also request the deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal or regulatory retention requirements. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. You may also request that we restrict the processing of your data in certain circumstances, such as while a dispute about its accuracy is being resolved. To exercise any of these rights, please contact our support team using the details provided on this site — we will guide you through the process and respond as quickly as possible.

arion uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your preferences, and provide a smoother experience across sessions on both desktop and mobile. Essential cookies are required for the platform to operate — they enable functions such as keeping you logged in, maintaining your session security, and processing transactions — and cannot be disabled without affecting your ability to use the site. We also use analytical cookies to understand how players navigate the platform, which pages are most visited, and where improvements can be made; this data is collected in aggregate and does not identify individual users. You can manage your cookie preferences through your browser settings at any time, though disabling non-essential cookies will not affect your access to core platform features. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of arion.onl. If you have questions about how cookies are used on this platform, the FAQ page includes additional guidance on managing your browser settings. Our cookie practices are reviewed periodically to ensure they remain aligned with applicable Philippine privacy regulations and international best practices.

This Privacy Policy may be updated from time to time to reflect changes in our data practices, platform features, or applicable Philippine privacy regulations. When we make material changes to this policy, we will notify registered players through the platform or by email, and the updated version will be published on this page with a revised effective date. We encourage you to review this page periodically so that you remain informed about how your personal data is being handled. Continued use of the arion platform after any update to this policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact our support team to discuss closing your account and the handling of your data. The most current version of this Privacy Policy is always available at arion.onl/privacy-policy. For any privacy-related questions or concerns not addressed here, please reach out to our support team directly.