arion is committed to providing a safe, fair, and enjoyable entertainment experience for all players in the Philippines. This page outlines the tools, guidelines, and support resources available to help you stay in control of your gaming activity at all times. We believe that responsible gaming is not just a policy — it is a core part of how we operate every day.
arion takes responsible gaming seriously and has built a set of practical tools and clear guidelines to help every Filipino player maintain healthy habits while enjoying sports betting and casino-style entertainment on the platform. We recognise that for most players, online gaming is a fun and recreational activity — but we also understand that for some individuals, it can become a source of stress or financial difficulty if left unchecked. That is why we have made it straightforward to access account controls, set personal limits, and reach out for support at any point during your time on the platform. All responsible gaming features are available directly through your account settings, and our support team is on hand to assist you if you need guidance on how to use them. We encourage every player to treat gaming as entertainment, set a budget before they start, and never chase losses — these three habits alone make a significant difference to the overall experience.
Set a daily, weekly, or monthly deposit cap on your account to keep your spending within a budget you are comfortable with. Once a limit is set, it takes effect immediately and can only be lowered right away — increases require a cooling-off period to take effect, giving you time to reconsider. This feature is available to all registered players at no cost and can be adjusted at any time through your account settings.
Enable session time reminders to receive a notification after you have been logged in and actively playing for a set period of time. These reminders are a simple but effective way to stay aware of how long you have been on the platform, helping you take regular breaks and maintain a healthy balance between gaming and other daily activities. You can customise the reminder interval to suit your own preferences.
If you feel you need a short break from the platform, you can activate a cooling-off period that temporarily suspends your account for a defined number of days. During this time, you will not be able to log in, place bets, or access any gaming features — giving you the space to step back and reassess your habits without permanently closing your account. This option is available immediately upon request through our support team.
For players who feel they need a longer or more permanent break, self-exclusion allows you to close your account for an extended period — ranging from several months to indefinitely. Once self-exclusion is activated, it cannot be reversed during the chosen period, and our team will take steps to ensure you are not contacted with promotional materials during that time. We take self-exclusion requests seriously and process them promptly to protect your wellbeing.
Your account dashboard includes a full transaction and spending history so you can review exactly how much you have deposited, wagered, and withdrawn over any given period. Keeping track of your spending is one of the most effective ways to stay in control, and we make this information easy to access at any time. If you notice patterns that concern you, we encourage you to use the limit or cooling-off tools available in your settings.
arion strictly enforces a minimum age of 21 years for all players in the Philippines, in line with local regulations governing online gaming and gambling activities. All accounts are subject to identity verification during the registration process, and we reserve the right to request additional documentation at any time to confirm a player's age and identity. Accounts found to belong to underage individuals will be closed immediately and any funds returned.
Problem gambling can affect anyone, and it often develops gradually rather than all at once. Being aware of the warning signs is the first step toward getting help — for yourself or for someone you care about. The following indicators may suggest that gaming has moved beyond healthy recreation and is beginning to have a negative impact on your life or finances.
Continuing to play in an attempt to recover money you have already lost is one of the most common signs of problem gambling. If you find yourself increasing your bets or depositing more than planned in order to "win back" previous losses, it is time to take a break and reassess.
Using money set aside for rent, bills, food, or other essential expenses to fund gaming activity is a serious warning sign. Gaming should only ever be funded from discretionary income — money you can genuinely afford to lose without affecting your daily life or financial obligations.
If gaming is regularly causing you to lose sleep, miss work or school, neglect responsibilities, or withdraw from family and social activities, these are signs that it has taken on an unhealthy level of priority in your life. A healthy gaming habit should fit comfortably around your existing routine, not replace it.
Feeling anxious, guilty, or irritable about your gaming activity — or feeling the need to hide it from people close to you — suggests that it may be causing emotional harm. Gaming should be a source of enjoyment, not stress or shame. If these feelings are familiar, please consider reaching out to our support team or a professional counselling service.
If you or someone you know is struggling with problem gambling, professional support is available. The following organisations provide confidential guidance and assistance to individuals and families affected by gambling-related harm in the Philippines. Reaching out is a sign of strength, not weakness — and the sooner you seek help, the easier it is to regain control.
The National Center for Mental Health (NCMH) in the Philippines operates a 24/7 crisis hotline that provides free, confidential mental health support. If gambling-related stress, anxiety, or depression is affecting your wellbeing, trained counsellors are available to listen and guide you toward appropriate care. The hotline is accessible from anywhere in the Philippines at no cost.
Gamblers Anonymous is a peer support fellowship for individuals who want to stop gambling and rebuild their lives. Meetings are held regularly across the Philippines and provide a safe, non-judgmental space to share experiences and receive encouragement from others who understand what you are going through. Participation is voluntary and completely confidential.
The Department of Social Welfare and Development (DSWD) offers social protection services that can assist individuals and families experiencing financial or emotional difficulties related to problem gambling. Local DSWD offices across the Philippines can connect you with counselling, financial assistance programmes, and community-based support services tailored to your situation.
Our support team is available to help you activate any of the responsible gaming tools on your account, answer questions about your transaction history, or assist you with a self-exclusion or cooling-off request. You can reach us through the contact details provided on this site. We treat all responsible gaming enquiries with the utmost care, confidentiality, and urgency.
If you have questions about responsible gaming tools, account limits, or how to request a self-exclusion, the FAQ page covers the most common queries in detail. You can also review our Privacy Policy to understand how your account data is handled, or visit the About Us page to learn more about how arion operates in the Philippines.